Eligibility for Returns

• Returns: We accept returns of unused and unopened items within 7 days of receipt. To be eligible, items must be in their original packaging and condition.
• Exclusions: Certain products, such as custom orders or PPE items that have been used or damaged, may not be eligible for return.

Return Process

• Request a Return: Contact us at +60172551011 or email contact@suria111.my to request a return authorization. Include your order number and reason for the return.
• Return Authorization: We will provide you with instructions on how to return the item.
• Ship the Item: Return the item to the address provided in the authorization. Please use a trackable shipping method and keep the receipt.

Refund Process

• Processing Time: Once we receive and inspect your return, we will process your refund within 14 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to process the refund.

Exchanges

• Exchanges: We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
• Original Shipping Costs: Original shipping costs are non-refundable.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with your order number and a description of the issue. We will work to resolve the problem by offering a replacement or refund.

Contact Us

For any questions or concerns regarding refund and returns policy, please contact us:

Phone: +60172551011
Email: contact@suria111.my